Iconic picnic concerts in a spectacular setting. For more information on Merch / VIP packages and T&Cs please follow this link https://www.kewthemusic.org/
FAQ
The gates will open at 5pm to allow for an increased level of security searches.
Admission to the concert arena will open at around 6pm, please check back closer to the concert week for more detailed info on stage times.
What time will it finish?
The concerts will finish no later than 10.30pm.
What should I wear?
Casual wear – bring warm clothes for the evening. Please note the grass may be damp or muddy if there has been a large amount of rain; waterproof shoes may be a good idea.
Can I bring a picnic?
Yes, you may bring your own picnic into the concert arena. Please do not bring tables but, as this is a picnic concert, it is fine to bring blankets and folding chairs.
You are allowed to bring your own alcohol into Kew the Music. You are allowed to bring glass bottles onto site. Please recycle the bottles when finished. Drinking glasses are not permitted on site. Please use plastic, shatterproof drinking cups. This is to protect the wildlife and other concert goers.
What about my rubbish?
Kew the Music cares deeply about reducing waste and in particular avoiding landfill usage. There will be numerous bins around site and these will be labelled as to what should be placed in them in order to maximise the recycling opportunities. It would help us enormously if you could minimise the packaging you bring onto site, and take some of your rubbish home with you to dispose of there.
I purchased a picnic hamper in advance – where do I need to collect this?
There will be a collection point within the concert site.
Can I bring a gazebo?
Out of consideration for other concert goers, gazebos and tents are not allowed.
Is there food available to buy?
Yes, good quality hot food is available and there will be a fully stocked bar.
Can we bring lanterns?
For your own safety and to preserve the plants and trees in the Gardens any naked flames such as lantern lights, barbecues, and barbecue candles are not permitted.
Can I bring a camera?
You can bring any camera to the Kew the Music summer concerts for your personal use, except those with a detachable lens (such as SLR or DSLR cameras).
Are there baby changing facilities at Kew the Music?
Baby changing facilities are located at Victoria Gate.
How do I get in?
You may enter via either Victoria Gate or Elizabeth Gate. For customers collecting tickets, please go to the box office at Victoria Gate.
Can I visit the Gardens with my concert ticket?
Your concert ticket for Kew the Music does not include entry to Kew Gardens outside of the concert area and timings. If you wish to visit Kew Gardens, you will need to purchase a separate Kew Gardens entry ticket from the Gardens directly.
If you wish to visit the Gardens on the day of the concert, you will still be required to exit the Gardens and re-enter for the concert.
What if I have any questions once I’m inside the concert?
There will be a customer information point in the concert arena where staff will be available to answer any questions/queries.
ADVERSE WEATHER
What if it is raining on the night – will the concert be cancelled?
The performers are on a covered stage and the concert will go ahead. Only in extreme conditions, and where a question of health and safety is involved, would the concert be cancelled. Please ensure you bring adequate clothing for the weather conditions.
Will I get a refund?
No refund will be given if a concert is started but later abandoned. If a concert is abandoned before the start of the concert, you would receive a refund. Your ticket would need to be returned within 28 days of the due concert date.
TICKETS
When will I receive my ticket?
It is common for tickets to arrive up to and within two weeks of an event taking place. If you do not receive your ticket within five days of the event, we would suggest contacting your ticket agent directly. The ticket agent you used should be stated on your confirmation e-mail, or as the company on the transaction on your bank or card statement.
There are many fraudulent ticketing sites. Please ensure that you buy tickets from one of our official partners. If you have any questions over the validity of a ticket seller, please contact us via the contact page before making your purchase.
The official ticket sellers for Kew the Music 2023 are:
See Tickets
Gigantic
The Ticket Factory
Festicket
Ticketmaster
AXS
Skiddle
Official Ticket Resale Platform
Twickets
Are there tickets available for children?
Children are very welcome at Kew the Music, although they must be accompanied by an adult who holds their own valid ticket. Children aged 1 to 15 years old (inclusive) need to have a child priced ticket. Children aged 16 will be required to purchase a full price ticket. Children under 12 months do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.
Ticket information at the event
The box office is located at Victoria Gate and will open on each event day from 5pm to approximately 9pm.
Please note, if you are a VIP customer you will need to enter the event via Elizabeth Gate.
There will be a separate VIP entry lane for you to use at Elizabeth Gate.
DISABLED ACCESS
For all information regarding access at Kew the Music, please visit the official website.
AGE RESTRICTIONS
Children are very welcome at Kew the Music, although they must be accompanied by an adult who holds their own matching valid ticket. Children aged 1 to 15 years old (inclusive) need to have a child priced ticket. Children aged 16 will be required to purchase a full price ticket. Children under 12 months do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.
A “challenge 25” policy will be operated at all the bars, shops and structures where alcohol can be obtained, so if you are lucky enough to look under 25 you will be asked to present your acceptable form of ID at the bar.
Acceptable forms of ID are Passports, Driving licence or the government’s proof of age scheme card – www.pass-scheme.org.uk. If you do not have ID when challenged, you will not be served alcohol.
